- Introduction and Acceptance
These Terms of Use constitute a legally binding agreement between the user and Genting Casino Stoke. The Terms govern access to and use of the casino and betting services provided by Genting Casino Stoke.
By registering an account or using any service provided by Genting Casino Stoke, the user confirms that they have read, understood, and agree to be bound by these Terms in their entirety. Users who do not accept these Terms must not access or use any service provided by Genting Casino Stoke.
These Terms may be amended at any time. Where changes are material, notice of the changes will be provided before they take effect. Continued use of the services following notification of changes constitutes acceptance of the revised Terms.
- Regulatory Framework
Genting Casino Stoke operates within the regulatory framework established by the Gambling Act 2005. The services are subject to oversight by the UK Gambling Commission, which licenses and regulates gambling activity in Great Britain on behalf of the Department for Culture, Media and Sport.
These Terms of Use are structured to comply with:
- Licence Condition 7.1.1 of the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), which requires that terms offered to customers are fair and transparent within the meaning of the Consumer Rights Act 2015
- The Consumer Protection from Unfair Trading Regulations 2008, which prohibit unfair commercial practices at any stage of interaction with consumers
- Applicable UK consumer protection legislation
The licensing status of Genting Casino Stoke can be verified through the UK Gambling Commission’s public register at gamblingcommission.gov.uk.
- Eligibility and Account Requirements
3.1 Age Requirement
Users must be at least 18 years of age to register an account or use any gambling services provided by Genting Casino Stoke. Gambling by persons under the age of 18 is a criminal offence under UK law. Age verification procedures are applied at the point of registration and further documentation may be requested at any time.
3.2 Residency and Lawful Use
Services are available only to individuals who are legally permitted to access and use gambling services in their jurisdiction. Users must not access or use the services from any jurisdiction where doing so would be unlawful or where the necessary licence to operate is not held.
The services may only be used for lawful gambling purposes, in accordance with these Terms and applicable UK law.
3.3 Single Account Rule
Each individual is permitted to hold only one account with Genting Casino Stoke. The creation or use of multiple accounts, duplicate accounts, or accounts using false or third-party information is prohibited and may result in account closure and forfeiture of funds.
- Account Registration and Verification
When registering an account, the user is required to provide accurate, complete, and current information. The use of false identities, third-party details, or misleading information is prohibited at all stages.
Genting Casino Stoke is required by UK legislation, the LCCP, and Gambling Commission regulations to verify a user’s identity and age and, where applicable, the user’s source of funds and gambling affordability. Verification may be requested at registration and periodically thereafter. Failure to provide requested documentation within a reasonable timeframe may result in restrictions being placed on the account or in account closure.
Documentation that may be requested includes, but is not limited to:
- Government-issued photographic identification
- Proof of address
- Source of funds documentation
- Affordability information
- Account Use and User Obligations
The user is responsible for maintaining the confidentiality of their account credentials. Login details must not be shared with any third party, and no other person should be permitted to access the user’s account.
The user agrees to:
- Use the account solely for lawful gambling activity
- Ensure that all funds deposited are from sources lawfully belonging to the user
- Not use funds derived from criminal activity or third-party accounts
- Notify customer support promptly if any unauthorised access to the account is suspected
- Report without delay any suspected error, malfunction, or irregularity in any game, bet, or service to the customer support team
Credit cards are not accepted as a deposit method in accordance with UK regulatory requirements applicable to gambling operators.
- Responsible Gambling
Genting Casino Stoke operates in line with responsible gambling requirements set by the UK Gambling Commission. These Terms of Use reflect obligations to provide users with tools and information to manage their gambling activity.
Responsible gambling tools available to account holders include:
- Deposit limits
- Reality checks
- Cooling-off periods
Users are encouraged to consider the use of these tools where appropriate for their personal circumstances.
If there are concerns about gambling behaviour, or the gambling behaviour of someone else, the following recognised UK support organisations are available:
- GamCare
- BeGambleAware
- National Gambling Helpline (England and Scotland): 0808 8020 133
- National Gambling Helpline (Wales): 0808 2819 265
Where there is reason to believe that continued gambling may be harmful to a user, steps may be taken to restrict or close the relevant account.
- Errors and Irregularities
If a user becomes aware of any error, technical fault, or irregularity affecting any game, bet, or service, use of the affected service must cease immediately and the matter must be reported to the customer support team without delay.
Genting Casino Stoke reserves the right to void any bets or game outcomes that are affected by a verifiable error or malfunction.
- Complaints and Dispute Resolution
Queries, complaints, or disputes relating to an account or the services should be directed to the customer support team in the first instance. Complaints will be acknowledged and handled with the aim of achieving timely resolution.
If a complaint cannot be resolved through the internal complaints process, the user may be entitled to refer the matter to an approved Alternative Dispute Resolution (ADR) provider, as required under UK Gambling Commission rules. Details of the applicable ADR provider are available upon request.
- Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms are subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights that may apply under the law of the user’s country of residence.
- Contact
Questions regarding these Terms of Use should be directed to the customer support team using the contact details provided on the Genting Casino Stoke website. Enquiries will be handled in accordance with the applicable complaints handling procedures.